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Login To Therap Service To Arrange Medical Records

Published On : February 17, 2023 by: Sakshi Sharma/Category(s) : Healthcare

Therap is a web-based application suite that offers a comprehensive solution with modules for planning, communication, reporting, and billing. These modules were developed specifically for the requirements of organizations that provide support to individuals who have intellectual and developmental disabilities. Therap provides a complete solution that enables risk management and quality assurance, as well as secure access from anywhere utilizing the web or the company’s mobile app, analytic performance dashboards, and more.

Having said all of that, the topic of today’s guide is going to be how to log in to your Therap Services account in a way that is both safe and very convenient. This guide is also for you if you already have a good handle on how to access your Therap account. In it, we will share with you a variety of helpful tips, such as how to recover your password and sign in using mobile devices. If you already have a good handle on how to access your Therap account, then you can skip the login section. Let’s begin.

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How can you Login to Therap Services?

Follow the steps below to log in to Therap Services:

• On the Therap Global website (https://www.therapglobal.net/), locate the “Login” button in the upper right-hand corner of the page.
• Please take into account that the location of the Login button might vary depending on the device you’re using. Check the top of the screen even if you can’t find it in the top right corner.
• Clicking it will bring up the Therap login page.
• Input the Login Name, Password, and Provider Code of the organization here. The Provider Code has to be typed in all capital letters, and a dash needs to go before the country code.

(Note: The details you need to log in will be given to you by your Administrator. In the event that you are unable to log in after many attempts, you should speak with either your supervisor or the Administrator of the agency.)

• When you have finished entering your information, use the “Login” option to proceed with logging into the Therap system.

Note: This is the message that will be shown to new users when they log in for the first time. On the screen to change your password, you will need to fill in the Current Password (the one you used to log in).

• After that, you will need to generate a new password, type it in, and then retype it in the field to confirm the new password.

• After you are finished, you should click the option labeled “Change Password” to store the new password.

• The Dashboard page will appear on the screen when a successful login has been completed.

• You will be sent to this page if your attempt to log in was unsuccessful.

• If you want to try again, click on the Login icon that is located in the upper right corner of the screen. This will take you to the page where you may log in.

Note: It’s possible that you’ll see a screen with a menu button in one of the screen’s corners. To get to the Login button, you’ll need to click on the menu button first.

• If you want to try again, click on “Login,” which will take you to the page where you may log in.

Note: If, after numerous attempts, you are still unable to log in, please contact either your supervisor or the Administrator of the agency.

Steps to View the Medication History Report and Custom Report- 

In the section of Medication history which is under the Health tracking option, you will see an option to search in order to search for the medication history forms. The options that can be used to see the medication history and customized medication history reports are report and custom report options respectively. Further search for the medication history form of the person, kindly follow the steps mentioned as follows-

1. Next to the ‘’Medication history’’ option you will find a link, under the section of the ‘’Health tab’’, click on that link in order to see the page of Medication history. 
2. The Medication history page will be opened now you need to enter the information you are being asked for. Then, click on the option ‘’Search’’ on the right side of the page. The page having the search results will be appeared. 

How can you Generate a Medication History Report?

1. Next to the option Medication history report, there is a link given, click on the link under the tab of ‘’Health’’. You will be directed to the select Program page. 
2. Now enter the relevant details in the fields and tap on the option ‘’Search’’ after entering all the details.
3. Now tap on each row given in the list and you would see the Medication history report. 

Custom Report-

If you need to make a custom report for the medication history then you can follow the steps mentioned below-

1. Under the ‘Health’’ tab you will see the option of  Medication history and there will be a link next to it called ‘’Custom report’’. Tap on that link.
2. You will be presented with the Medication history report criteria page where you need to choose the fields that are appropriate fields and tap on the option ‘’Generate report’’ in order to view it as a Custom Medication history report.

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How can you Check the Monthly Health Tracking Report and Detailed Health Tracking Report?

Monthly Health Tracking Report-

1. Visit the Dashboard and under the ‘’health’’ tab you will find the Monthly link next to the option of ‘’Health tracking’’. After clicking on it you will be assisted with the page of Select program.
2. Now you need to choose the program name on the Select program page. Now the Monthly report data view parameters input page.
3. Choose the individual name from the given autocomplete drop-down and determine the data range on the Monthly report data view parameters input page. You will see the option of ‘’search’’ in the right corner. 
4. You will be presented with the counts of every option for each month by The Health tracking monthly report. In order to open the form, you need to click on the count. 

Detailed Health Tracking Report-

1. Go to the ‘’Health tab’’ under which you will find the Detailed link next to the ‘’Health tracking report’’.
2. Fill in the relevant information in the fields on the Detailed report parameters input page. Tap on the option ‘’search’’ after filling in all the information. Search results will appear on the page that will be opened next. 
3. The details will be shown under the respective section on the Health tracking detailed report page. 
4. Now you can choose any particular form type and apply filters and tap on the appropriate row from the list given in the search results. 

Therap Login Issues

There are some chances that you can face some issues while logging in. let’s throw some light upon the reasons why you can face them and how to resolve them in an easy way. 

1. Login credentials

On the main page, that is the Login page where you need to enter these details correctly, like Name, password, and the provider code. The fields for the Provider code and password are case sensitive so make sure you are entering it correctly. Keep the Capslock key in check while filling in these details so that you don’t face any issues while logging in. 

2. Website 

Make sure your internet connection is strong. You can surely use another website such as www.yahoo.com or  www.google.com. If it’s not working even after switching the websites then you must be having some internet issues. You can contact the administrator or your internet service provider.

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3. Logging into Therap secure website

There are few other versions of the Therap services such as Demo and beta websites. In order to log into the live application, you need to go to this secure website- secure.therapservices.net.

4. Browser support 

Therap services have a specified list of the recommended browsers in order to access the service. Here are given the software and hardware requirements mentioned by Therap services-

5. Hardware requirements- 

Minimum requirements 

Screen resolution	800 x 600
Quality of color	32 bit

Software requirements-

Component	Recommendation
Internet browser	Chrome, Mozilla Firefox, Microsoft internet explorer 11
Adobe reader	5.0 or above
Microsoft office excel	Microsoft office excel 97- 2003 Microsoft Excel worksheet

5. Clear Web cache

Sometimes users face the issue of ‘’Therap unavailable’’ while login to Therap accounts. The reason behind the service down can be your browser cache. Make sure the cache is always clear in order to have smooth service. 

6. Cookies are enabled

The cookies of your web browser need to be enabled in order to run the Therap web app. If you don’t allow the cookies then even if you enter the correct information you will not be able to successfully login because it won’t get registered into the Activity tracking. Make sure the web browser’s cookies are not disabled. 

7. Check the website

In case you find therap service unavailable then check out the login page and the release notes in order to see if there is any notice about the website being down. If you will find this message on the website then kindly wait for another update. Another point is that you can use the Therap offline forms until the issue gets resolved. 

8. Contacting provider administrator 

If nothing works that is mentioned above the at last you need to contact your provider administrator to reset your password, even if the case if that your account is blocked. You will be given a temporary password which will be used to log in once and further reset your password. In case you are a Super admin then you can contact another Super admin in order to get this issue resolved.

9. Request for resetting password 

If you are the only Super admin available at that time then you are required to fill out the form to request to reset the password. After filling out that form you will be given the instructions to further reset your password.

Now you have a secure platform where you can arrange the medical records and documents without any concern. You just have to follow the simple steps to log into the service and then you are ready to structure your records. 

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Frequently Asked Questions (FAQs)