Therap is a web-based application suite that offers a comprehensive solution with modules for planning, communication, reporting, and billing. These modules were developed specifically for the requirements of organizations that provide support to individuals who have intellectual and developmental disabilities. Therap provides a complete solution that enables risk management and quality assurance, as well as secure access from anywhere utilizing the web or the company’s mobile app, analytic performance dashboards, and more.
Having said all of that, the topic of today’s guide is going to be how to log in to your Therap Services account in a way that is both safe and very convenient. This guide is also for you if you already have a good handle on how to access your Therap account. In it, we will share with you a variety of helpful tips, such as how to recover your password and sign in using mobile devices. If you already have a good handle on how to access your Therap account, then you can skip the login section. Let’s begin.
Useful Topic: Onshift Login Process
Table of Contents
(Note: The details you need to log in will be given to you by your Administrator. In the event that you are unable to log in after many attempts, you should speak with either your supervisor or the Administrator of the agency.)
Note: This is the message that will be shown to new users when they log in for the first time. On the screen to change your password, you will need to fill in the Current Password (the one you used to log in).
Note: It’s possible that you’ll see a screen with a menu button in one of the screen’s corners. To get to the Login button, you’ll need to click on the menu button first.
Note: If, after numerous attempts, you are still unable to log in, please contact either your supervisor or the Administrator of the agency.
In the section of Medication history which is under the Health tracking option, you will see an option to search in order to search for the medication history forms. The options that can be used to see the medication history and customized medication history reports are report and custom report options respectively. Further search for the medication history form of the person, kindly follow the steps mentioned as follows-
If you need to make a custom report for the medication history then you can follow the steps mentioned below-
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Monthly Health Tracking Report-
Detailed Health Tracking Report-
There are some chances that you can face some issues while logging in. let’s throw some light upon the reasons why you can face them and how to resolve them in an easy way.
On the main page, that is the Login page where you need to enter these details correctly, like Name, password, and the provider code. The fields for the Provider code and password are case sensitive so make sure you are entering it correctly. Keep the Capslock key in check while filling in these details so that you don’t face any issues while logging in.
Make sure your internet connection is strong. You can surely use another website such as www.yahoo.com or www.google.com. If it’s not working even after switching the websites then you must be having some internet issues. You can contact the administrator or your internet service provider.
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There are few other versions of the Therap services such as Demo and beta websites. In order to log into the live application, you need to go to this secure website- secure.therapservices.net.
Therap services have a specified list of the recommended browsers in order to access the service. Here are given the software and hardware requirements mentioned by Therap services-
5. Hardware requirements-
Minimum requirements
Screen resolution | 800 x 600 |
Quality of color | 32 bit |
Software requirements-
Component | Recommendation |
Internet browser | Chrome, Mozilla Firefox, Microsoft internet explorer 11 |
Adobe reader | 5.0 or above |
Microsoft office excel | Microsoft office excel 97- 2003 Microsoft Excel worksheet |
Sometimes users face the issue of ‘’Therap unavailable’’ while login to Therap accounts. The reason behind the service down can be your browser cache. Make sure the cache is always clear in order to have smooth service.
The cookies of your web browser need to be enabled in order to run the Therap web app. If you don’t allow the cookies then even if you enter the correct information you will not be able to successfully login because it won’t get registered into the Activity tracking. Make sure the web browser’s cookies are not disabled.
In case you find therap service unavailable then check out the login page and the release notes in order to see if there is any notice about the website being down. If you will find this message on the website then kindly wait for another update. Another point is that you can use the Therap offline forms until the issue gets resolved.
If nothing works that is mentioned above the at last you need to contact your provider administrator to reset your password, even if the case if that your account is blocked. You will be given a temporary password which will be used to log in once and further reset your password. In case you are a Super admin then you can contact another Super admin in order to get this issue resolved.
If you are the only Super admin available at that time then you are required to fill out the form to request to reset the password. After filling out that form you will be given the instructions to further reset your password.
Now you have a secure platform where you can arrange the medical records and documents without any concern. You just have to follow the simple steps to log into the service and then you are ready to structure your records.
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If you are the only Super admin available at that time then you are required to fill out the form to request to reset the password. After filling out that form you will be given the instructions to further reset your password.
If nothing works that is mentioned above the at last you need to contact your provider administrator to reset your password, even if the case if that your account is blocked. You will be given a temporary password which will be used to log in once and further reset your password. In case you are a Super admin then you can contact another Super admin in order to get this issue resolved.
The cookies of your web browser need to be enabled in order to run the Therap web app. If you don’t allow the cookies then even if you enter the correct information you will not be able to successfully login because it won’t get registered into the Activity tracking. Make sure the web browser’s cookies are not disabled.
Sometimes users face the issue of ‘’Therap unavailable’’ while login to Therap accounts. The reason behind the service down can be your browser cache. Make sure the cache is always clear in order to have smooth service.
Published On : February 17, 2023 by: Sakshi Sharma/Category(s) : Healthcare
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